Top 5 tips for managing difficult conversations at work

Dealing and handling difficult conversations within the workplace isn’t the most pleasant of tasks, although it is a necessary management tool to identifying and resolving issues. Regardless of whether it is bad or sensitive news, every situation needs to be managed with dignity, care and respect but also to avoid damaging consequences further along the line. In the reconstruction video provided by Acas, it appears this particular manager clearly did not read our top tips on how to best discuss an employee’s recent drop in performance. 

Carole was obviously upset by the accusations made by her manager Nick, who didn’t appear very sympathetic and clearly didn’t prepare for the meeting beforehand.

Here are some top tips on how to deal with a difficult conversation:

1. Keep an open mind and positive mindset – plan what you are going to say and what you want to achieve from a meeting. If you are prepared you will be calmer.
2. Consider your body language - your body language can speak a thousand words so it should reflect your tone and the attitude you are trying to express to the person.
3. Be honest – this is key, regardless of how uncomfortable it is.
4. Listen carefully to an employee.
5. Be proactive – if there is a problem, identify the root issue so you can make the first step to solving it.

The HR Dept prides itself on supporting managers and employers through these difficult situations. Find out more here about how we can help: www.hrdept.co.uk

  

Summer of sickies? Our quick poll

Extra bank holidays, the Olympics, school summer holidays and the enjoyment of the European Football Championships, it would appear it will be a busy summer this year! We have been giving lots of advice recently on how these events might impact on SME businesses across the UK, especially around managing holiday requests and the reinforcement of a business’ sickness absence policy.

We have set up a really short poll for you, just to see whether you think these events will have an impact on your business. We would appreciate 30 seconds of your time to answer the two questions set up via this link.

As a thank you, please follow these links for more help, guidance and advice from The HR Dept on how to manage this unusual but exciting British summer. Our major word of advice is like with most things: be prepared.

Guidance and advice on what employees are entitled to for bank holidays and for the Diamond Jubilee

Top tips on how to deal with unauthorised absence during the Olympics/EURO 2012

We would love to do something about the summer weather, but miracles are out of The HR Dept remit.

Office gossiping - They did what in the stationery cupboard?!

Fact: Everyone gossips

Whether it's done verbally, via email or more recently via social media platforms like Facebook and twitter, it doesn't matter what form gossiping has. Gossiping in the workplace, especially when it is about other work colleagues, has all the negative downsides associated with the following words:

Tribunal
Harassment
Money

These are three words to make any employer jump to attention. Why? Because gossip usually becomes their problem after a fallout or incident. Read more about how inappropriate behaviour between two employees at a staff function became idle talk in the office and led to an employer landing claims of sex and pregnancy discrimination, harassment and constructive dismissal on his desk.

Does this look familiar?

Socialising and interaction in work is all part of fostering teamwork as well as building a culture of openness and transparency, but when rumours and malicious gossiping start to affect a workplace, it can become increasingly uncomfortable for everyone.

Here are our top 3 tips for businesses dealing with office gossip:

• Cut it out - Warn everyone that it won't be tolerated
• Make your staff aware of boundaries. You don't want all your staff to be robots - after all it's human nature to get things off your chest.
• Don't participate yourself!

Christmas parties - Where has the fun gone?

Where indeed?

It is the definition of fun in regards to a Christmas party that needs some refining:

A social meet up at Christmas to thank staff members for their contribution to the business, whether paid for or not.

The problem is that there are so many stories that come out of Christmas parties that it means it can all sound like employment law and HR is the Christmas Grinch!

Though it may not sound like the Christmas spirit the reality is a business can be liable for the action of their staff and be the ones footing any legal bill.

HR Dept top tips for a Christmas Party without further cost;

• Make sure all of your staff (including directors) are aware that the Christmas party is an extension of the workplace. Yes, people should enjoy themselves but as a business owner you have a responsibility to them and you could be the one picking up the pieces
• Ask employees to use their common sense. Regardless of where you hold it, they are employees representing your business brand
• Be mindful if you have any staff under the age of 18
• If the party is in the office, keep the photocopier out of bounds
• Have a range of food and soft drinks available so that individuals religious observance is catered for
• If the staff do is during the week, make clear that everyone is expected at their desks at normal time the following day - or organise it on a Friday!

Here are some examples why:

'Gossip about an employees pregnancy following a Christmas party'

'Teacher loses sacking appeal after punch up'

'Explicit text message told husband of wife's affair'

'Millionaire boss humiliated as tribunal rules he sexually harassed employee'

We aren’t part of the ban the Christmas party brigade, it is these and many other untold stories that did not hit the media serve as a reminder of an employer’s liability when organising an event that should be seen as reward and time of enjoyment.