Dealing and handling difficult conversations
within the workplace isn’t the most pleasant of tasks, although it is a
necessary management tool to identifying and resolving issues. Regardless of
whether it is bad or sensitive news, every situation needs to be managed with
dignity, care and respect but also to avoid damaging consequences further along
the line. In the reconstruction video provided by Acas, it appears this
particular manager clearly did not read our top tips on how to best discuss an
employee’s recent drop in performance.
Carole was obviously upset by the accusations made
by her manager Nick, who didn’t appear very sympathetic and clearly didn’t
prepare for the meeting beforehand.
Here are some top tips on how to deal with a difficult
conversation:
- Keep an open mind and positive
mindset – plan what you are going to say and what you want to achieve from
a meeting. If you are prepared you will be calmer.
- Consider your body language -
your body language can speak a thousand words so it should reflect your
tone and the attitude you are trying to express to the person.
- Be honest – this is key,
regardless of how uncomfortable it is.
- Listen carefully to an
employee.
- Be proactive – if there is a
problem, identify the root issue so you can make the first step to solving
it.
The HR Dept prides itself on supporting managers
and employers through these difficult situations. Find out more here about how
we can help: www.hrdept.co.uk
